Welcome to the Lapa Living FAQ page. We've pulled together answers to the questions we hear most, so you can shop with confidence. Can't find what you need here? Reach out and we'll help directly.
Question 1: How long will my order take to arrive?
Answer: Here's our typical delivery timeline:
- Processing time: 1-3 business days
- Transit time: 6-12 business days
- Total estimated delivery: 7-15 business days, depending on your location
Every order ships with tracking, and you'll get an email with your tracking details as soon as it's on its way. Full details are in our Shipping Policy.
Question 2: Is shipping really free?
Answer: Yes - we offer free standard shipping on every order within the United States. Check our Shipping Policy for the full breakdown.
Question 3: Will I pay anything extra after I place my order?
Answer: No. All taxes, duties, and shipping costs are included in the price you see at checkout. There are no additional charges after you order or upon delivery.
Question 4: Where is Lapa Living based, and where does my order ship from?
Answer: Lapa Living is a US-based online store, operated by Angkor Lion LLC. We work with a network of international fulfillment partners and warehouses, so your package's shipping origin may not match our registered business address. Right now we serve customers across the United States, with more regions planned down the road.
Question 5: What happens if my item arrives damaged or defective?
Answer: Let us know within 7 days of delivery at support@lapaliving.com with a quick description and a photo or two. We'll review it right away and sort out a replacement or refund, per our Refund Policy.
Question 6: Can I cancel my order after placing it?
Answer: Yes, as long as it hasn't shipped yet. Once it's out the door, we can't cancel it, but you're welcome to return it after it arrives through our normal return process. Email support@lapaliving.com and we'll take care of it.
Question 7: What's your return policy?
Answer: We offer a 30-day return window. If something isn't right, reach out within 30 days of delivery and we'll walk you through the process. Items must be unused, undamaged, and in original packaging. Full details are in our Refund Policy.
Question 8: How long does a refund take once I return something?
Answer: Once we've received and inspected your return, we'll email you a confirmation. Refunds are issued within 7 days of inspection to your original payment method. Your bank may take a few extra days to post it.
Question 9: Do you guarantee your products?
Answer: Yes, every order is backed by our 30-day return guarantee. If you're not satisfied, reach out within 30 days of delivery and, provided the item meets our return conditions (unused, undamaged, original packaging), we'll arrange a refund or replacement.
Question 10: How do I get in touch with customer support?
Answer: Email us at support@lapaliving.com. Our customer service hours are Monday-Friday 9:00 AM-5:00 PM (ET), and we respond within 24 business hours on working days.
Question 11: Do you ship outside the US?
Answer: Not yet - we currently serve customers in the United States with free standard shipping, and we're working on expanding further.
Question 12: Do you have a physical store I can visit?
Answer: Not at this time - Lapa Living is an online-only store, which lets us keep our prices fair and our shipping coverage wide. We aim to bring the feeling of a thoughtfully curated home store right to your screen, without the overhead of a physical location.
Question 13: Will your lighting products work with my home's electrical setup?
Answer: Yes - Our floor and table lamps are built for standard US 120V outlets and come with a North American plug. Ceiling, pendant, chandelier and wall lights are hardwired and should be installed by a qualified electrician. For any special or built-in installations, we always recommend working with a qualified electrician.
Question 14: Can you help me pick the right piece for my space?
Answer: Of course. Email us at support@lapaliving.com with a few details about your room or what you're going for, and we'll get back to you with suggestions.
Question 15: How do I track my order?
Answer: Once your order ships, you'll get a tracking number by email. You can also check your shipment status anytime on our Track Order page.
Contact Information
Store Name: Lapa Living
Address: 30 N Gould St STE R, Sheridan, WY 82801
Email: support@lapaliving.com
Customer Service Hours: Monday-Friday 9:00 AM-5:00 PM (ET)
We respond within 24 business hours on working days.